Privacy Policy

This Privacy Policy applies to Glowante’s platform that lets end users discover salons, select services, add them to a cart, choose professionals, pay, and book appointments; and enables salon owners/admins to manage salons, branches, services, staff, and bookings.

• Account & Profile: name, phone, optional email (if provided), password hash, preferences (e.g., preferred stylist).
• Salon Business Data (owners/admins): salon & branch details, services & pricing, staff profiles & roles, schedules.
• Booking & Transaction: selected services, professionals, appointment time, payment status, invoices, refund info.
• Communications: in‑app support messages, push notification tokens.
• Device & Usage: app version, device type, OS, IP address, logs, cookies, analytics events.
• Location (with permission): approximate or precise location to suggest nearby salons or improve booking context.

• Provide and improve booking, checkout, and scheduling.
• Manage salon catalogs, branches, teams, and availability.
• Process payments, prevent fraud, and handle disputes/refunds.
• Send transactional messages (confirmations, reminders).
• Personalize recommendations and app experience.
• Analytics, debugging, and service quality monitoring.
• Comply with legal obligations and enforce terms.

• Contract: to provide booked services you request.
• Consent: for optional features like push notifications or precise location.
• Legitimate Interests: security, fraud prevention, product improvement.
• Legal Obligation: tax, accounting, and compliance requirements.

• Salons & Professionals: we share booking details necessary to deliver your appointment.
• Service Providers: hosting, analytics, messaging, payments, and customer support vendors under appropriate contracts.
• Legal & Safety: to comply with laws, protect rights, or respond to lawful requests.
• Business Transfers: in a merger, acquisition, or asset sale, subject to this Policy.

We use third‑party processors to handle payments securely. Card data is transmitted directly to the processor and is not stored on our servers.

• Razor Pay: used for processing payments and refunds. Razor Pay’s processing is governed by its own terms and privacy policy.

We keep personal data only as long as necessary for the purposes described or as required by law. For example, booking and payment records may be retained for tax and accounting. You can request deletion, subject to legal exceptions.

We apply administrative, technical, and physical safeguards, including encryption in transit, access controls, and monitoring. No method is 100% secure, but we continually improve our measures.

Our services are not directed to children under 13 (or the age defined by local law). We do not knowingly collect data from children; if you believe a child has provided data, contact us via in‑app support to request deletion.

• Access, Rectify, Delete: request a copy, correction, or deletion of your data.
• Portability: receive certain data in a portable format.
• Restrict or Object: where applicable under GDPR/UK GDPR.
• Marketing Opt‑Out: unsubscribe from non‑transactional messages.
• Permissions: control location/notifications in device settings.

To exercise rights, please reach out through the in‑app support channel or the admin panel’s Help & Support section. We may verify your identity before fulfilling requests. Residents of certain regions (e.g., EEA, UK, California) may have additional rights.

If we transfer personal data internationally, we use appropriate safeguards (such as standard contractual clauses) as required by law.

We use cookies and similar technologies to keep you signed in, remember preferences, and analyze usage.

• Essential: required for core functionality.
• Analytics: to understand usage and improve the product.
• Preferences: to remember your choices.

• Location: to find nearby salons and contextualize bookings.
• Notifications: to send booking confirmations and reminders.
• Media/Camera (optional): if you upload images (e.g., style references).

• Stripe (payments and refunds)
• Firebase (push notifications, optional)
• Analytics tools (to improve performance and UX)

These providers process data under their own terms and privacy policies.

We may update this Policy from time to time. Material changes will be communicated through the app or by notice in the admin panel. Continued use after changes indicates acceptance of the updated Policy.

If you have questions or concerns about this Policy, contact us via: